CS295J/Literature class 2.11

• Project Ernestine A research project from way back that demonstrated that modeling cognition plus motor plus perceptual tasks by telephone operators could predict the efficiency of a new user interface. The efficiency turned out to be lower than the old, low-tech version, which was a surprise. This paper is just the kind of result I'd like to be able to publish about more complex user interfaces. (Owner: David Laidlaw, discussion: ?, discussant: ?)