CS295J/Literature to read for class 5

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Revision as of 23:05, 15 February 2009 by Eric Sodomka (talk | contribs) (New page: * [http://portal.acm.org/citation.cfm?id=1461832&dl=&coll= Project ernestine: validating a GOMS analysis for predicting and explaining real-world task performance] : A study in which the ...)
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A study in which the GOMS method is used to correctly predict the performance of call center operators using a new workstation. Might be interesting because of the methodology used to decompose the task into basic cognitive and perceptual actions, and then measuring these actions to evaluate the new interface. (Eric)
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