CS295J/Literature to read for class 4
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Comparative Task Analysis, Ruven Brooks, 1991 (pdf file here: File:Brooks-1991-CTA.pdf)
Extensive qualitative data on how users multi-task in an ecologically valid environment in terms of communication chains, a concept the authors develop. (Andrew Bragdon)
- Have yet to decide which article to use, but likely the first or second. (Steven)