CS295J/Literature to read for class 5

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A study in which the GOMS method is used to correctly predict the performance of call center operators using a new workstation. Might be interesting because of the methodology used to decompose the task into basic cognitive and perceptual actions, and then measuring these actions to evaluate the new interface. (Eric)
This paper talks about "neo-symbiosis". This is effectively the idea I have been pushing: Dividing cognitive tasks amongst humans and computers based on the type of cognitive operations involved. (Owner - Gideon)