Troubleshoot CavePainting: Difference between revisions
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m Troubleshoot Cavepainting moved to Troubleshoot CavePainting: CavePainting is properly written in camelcase. |
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So, [[Cavepainting]]'s acting up? You have a | So, [[Cavepainting]]'s acting up? You have a few options. | ||
== | == Check Your Process == | ||
Make sure that you're following the procedure to [[run CavePainting from the kiosk]] exactly. | |||
== Solve It Yourself == | == Solve It Yourself == | ||
Some tutorials exist to help you fix problems yourself. What's going on? | Some tutorials exist to help you fix problems yourself. What's going on? | ||
* CavePainting is frozen. | |||
** Try rebooting it: click the little skull-and-crossbones icon on the kiosk and clear out any error messages on the Windows machine. '''Do not''' exit out of the black terminal window on the Windows machine. Now go back to the kiosk and hit your button again. | |||
* [[troubleshoot CavePainting startup crashes|CavePainting crashes right when I start it]] | * [[troubleshoot CavePainting startup crashes|CavePainting crashes right when I start it]] | ||
* I'd like to [[start Cavepainting manually in the Cave]] | * I'd like to [[start Cavepainting manually in the Cave]] | ||
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*# <code>kill_all_cave_processes</code>--> | *# <code>kill_all_cave_processes</code>--> | ||
== | == Call for Help == | ||
If you can't fix the problem on your own, try asking someone else. If you're in [[CSCI1370]], you can: | |||
# [mailto:cs137tas@cs.brown.edu email the professors and TA] for general questions about assignments. | |||
# [mailto:cs137headtas@cs.brown.edu email just the TA] for technical questions. | |||
# call Jadrian at (919) 593-8094 for emergency help. | |||
If you're just a regular user or you're a CSCI1370 student who wants to work directly with the [[Cave]] administrators, you can: | |||
# [mailto:support@ccv.brown.edu email the CCV helpdesk]. | |||
# call John Huffman, the CCV Cave guru, directly. His phone number is written on the whiteboard in the Cave. | |||
[[Category:CavePainting HOWTO]] | [[Category:CavePainting HOWTO]] | ||
Revision as of 00:06, 26 November 2008
So, Cavepainting's acting up? You have a few options.
Check Your Process
Make sure that you're following the procedure to run CavePainting from the kiosk exactly.
Solve It Yourself
Some tutorials exist to help you fix problems yourself. What's going on?
- CavePainting is frozen.
- Try rebooting it: click the little skull-and-crossbones icon on the kiosk and clear out any error messages on the Windows machine. Do not exit out of the black terminal window on the Windows machine. Now go back to the kiosk and hit your button again.
- CavePainting crashes right when I start it
- I'd like to start Cavepainting manually in the Cave
- I'd like to add a new button to the Cave kiosk
Call for Help
If you can't fix the problem on your own, try asking someone else. If you're in CSCI1370, you can:
- email the professors and TA for general questions about assignments.
- email just the TA for technical questions.
- call Jadrian at (919) 593-8094 for emergency help.
If you're just a regular user or you're a CSCI1370 student who wants to work directly with the Cave administrators, you can:
- email the CCV helpdesk.
- call John Huffman, the CCV Cave guru, directly. His phone number is written on the whiteboard in the Cave.